Damage Claim Form | Porta Delivery

Your details

Email Please enter a valid email address Full name Please enter your full name Phone number Please enter your phone number Booking reference number Please enter your booking reference Which package did you select for your delivery?

Essential Standard Premium Please select your package

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Essential package: important information

As you've indicated your booking was made under our Essential package, please read the following carefully.

The Essential tier does not include a Porta managed goods in transit insurance process, claim facilitation, or damage resolution support. As a result, we're unable to manage or facilitate a compensation claim on your behalf for this booking.

That said, the independent moving partner who carried out your delivery remains personally responsible for any damage that can be evidenced as occurring during transit. You should have their contact details in your booking confirmation. We'd recommend reaching out to them directly in the first instance if you haven't already.

Your options from here:

Contact your moving partner directly. Share your photos, any proof of value, and a clear account of the damage. Most couriers will want to resolve things without escalation.
If they don't cooperate, you may wish to consider a formal letter before action outlining the damage, your evidence, and a reasonable deadline for settlement. In many cases this alone is enough to prompt resolution. If not, small claims court in the UK (via Money Claim Online for claims under £10,000) is an option. The moving partner is the liable party.
Check your home or contents insurance. Many policies include accidental damage cover for items being handled or moved. It's worth a quick call to your insurer to check whether this incident falls within your policy.

Acknowledgement

I understand that for the Essential package Porta cannot accept or process any claim. Please tick the acknowledgement to submit

Please tick the acknowledgement above to submit.

Claim details

Date of delivery Please enter the delivery date Please describe the damage in detail Include what was damaged, how you believe it was damaged, and the full extent of damage Please describe the damage Please upload photos showing the damage Up to 3 files, max 8MB per file Please upload at least one photo of the damage What was the original purchase price of the item(s)? Please enter the original purchase price What do you estimate the current value of the item to be? Please enter the estimated current value How much do you estimate the item would cost to repair? Do you have a quote to support this? Please note insurance payouts are based on the lesser of purchase price, market value and repair cost Please enter the estimated repair cost Do you have evidence the item was undamaged prior to collection?

Yes, I have photos or documentation No Please select an option

Was the damage noticed at the time of delivery or after?

At the time of delivery After the driver had left Please select an option

Did you or anyone else assist the driver with moving the item at any point?

Yes No Please select an option

Any additional information you'd like to share? Declaration

I confirm that the damage described was not pre existing and was caused during this specific Porta Delivery booking. I understand that submitting a fraudulent or exaggerated claim may result in referral to the relevant authorities. Please tick the declaration to submit your claim

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